CarMax has become the first U.S. auto retailer with an app in the ChatGPT app store, extending its 45,000-vehicle national inventory into the AI chat environment. Users can now browse live listings directly within ChatGPT, initiating car searches and sale offers without leaving the chat interface.

The integration processes natural-language queries—such as “SUV under $25,000” or “small AWD car with good tech”—to deliver tailored vehicle matches instantly. Car sellers can also request real-time valuations and receive immediate quotes through CarMax’s online offer tool, streamlining the selling process.

This launch highlights CarMax’s strategy to engage customers on emerging AI platforms and adapt to evolving digital behaviors. The company plans to track user engagement closely and expand AI-driven features as ChatGPT’s app ecosystem grows.