Cigna Healthcare’s myCigna Platform Secures No.1 Digital Satisfaction Ranking Second Year
Cigna Healthcare’s myCigna platform was ranked No.1 for digital experience satisfaction in the 2026 U.S. Healthcare Digital Experience Study for the second consecutive year, with nearly four out of five customers using AI-powered personalized tools. This underscores Cigna’s investments in cost transparency and virtual care to boost customer engagement.
1. No.1 Digital Experience Ranking
Cigna Healthcare’s myCigna platform has earned the top spot for digital experience satisfaction among commercial health plan customers in the 2026 U.S. Healthcare Digital Experience Study, marking the second consecutive year it has achieved this recognition.
2. Platform Features and Adoption
Nearly four out of five Cigna Healthcare customers now use the myCigna portal and mobile app, which offers personalized onboarding, real-time plan visibility, AI-powered guidance, cost estimate tools, 24/7 virtual care, streamlined prescription management and bilingual support.
3. Impact on Cigna’s Business
The sustained ranking highlights Cigna’s focus on digital investments in personalized, transparent care management, which may drive higher customer retention, improved cost control and strengthen its competitive position in the health benefits market.