CLEAR Integrates CLEAR1 with AWS Amazon Connect to Slash Fraud Verification Time
YOU•CLEAR has integrated its CLEAR1 secure identity platform with AWS’s Amazon Connect to enable pre-call and in-call caller verification via secure SMS links. The solution aims to reduce contact center fraud, cut manual verification steps and accelerate support handling by delivering real-time identity confirmation to agents.
1. Integration with AWS Amazon Connect
CLEAR has partnered with AWS to embed its CLEAR1 identity platform directly into Amazon Connect contact centers. This integration allows organizations to prompt callers for identity verification via an SMS link before or during a support call, seamlessly routing verified callers to agents.
2. Enhanced Caller Verification Process
When a customer calls a contact center built on Amazon Connect, they receive a secure SMS link for identity verification on their mobile device. Once completed, agents see the verification outcome in real time, enabling immediate handling of high-risk actions like password resets or account updates.
3. Operational Benefits and Adoption Outlook
By verifying identities earlier, organizations can reduce fraud and eliminate repetitive security questions, cutting manual verification time and boosting agent productivity. The collaboration with AWS positions CLEAR to expand its enterprise footprint and drive adoption among businesses seeking streamlined, secure support operations.
