Cognizant Integrates ServiceNow AI Agents with Open-Source Neuro Accelerator
CTSH•Cognizant’s Neuro AI Multi-Agent Accelerator now interoperates with ServiceNow AI Agents, enabling enterprises to orchestrate cross-platform AI workflows through a single open-source environment without custom connectors. The integration offers prebuilt agent networks spanning sales, finance, supply chain and customer service, addressing over 70% of enterprises planning multi-agent AI strategies.
1. Integration Overview
Cognizant has enabled ServiceNow AI Agents to function within its Neuro AI Multi-Agent Accelerator, providing a unified interface for coordinating AI agents across custom-built, third-party and ServiceNow platforms in real time.
2. Technical Capabilities
The open-source accelerator supports the Model Context Protocol standard to auto-discover ServiceNow agents without custom connectors, and runs on multiple hyperscalers, while preserving ServiceNow access controls and audit logging.
3. Enterprise Benefits
Joint customers can deploy end-to-end workflows for sales, finance, supply chain and customer service using prebuilt agent networks or prompt-generated pipelines, reducing engineering effort and manual intervention.
4. Market Adoption
Research indicates 77% of enterprises plan to buy standalone agents, 73% to build custom agents and 72% to embed AI in existing applications, underscoring demand for cross-platform orchestration solutions like Cognizant’s offering.
