Conduent sees customer communications shifting decisively to digital over next three to five years
CNDT•Conduent expects customer communications to shift toward digital over the next three to five years, including in financial services and healthcare. Postage makes up two-thirds of mailed-package costs, while essential or regulated documents will still require print delivery.
1. Digital communications shift
Conduent expects customer communications to move decisively toward digital over the next three to five years, including in financial services and healthcare. Rising postage costs are accelerating adoption, with postage accounting for two-thirds of the cost of a mailed package. Essential or regulated documents will still require print delivery, increasing demand for more granular customer communication preferences.
2. Industry changes
Proposed SEC updates would allow financial firms to adopt a digital-first approach, while healthcare is also moving toward digital communications. Presorting and USPS discounts can reduce mailing costs, and more efficient templates can shorten production cycles.
