Descartes Launches OpsForce AI Agents Connecting 435,000+ Drivers Via 720,000 Engagements
Descartes Systems Group rolled out MacroPoint OpsForce AI agents on its Global Logistics Network, engaging over 720,000 driver touchpoints to connect 435,000+ new drivers. Customers report up to 100% elimination of manual check calls, 30% more no-touch tracking automation, 1.5x tracking team productivity, and 15% faster settlement.
1. Introduction of OpsForce AI Agents
Descartes introduced MacroPoint OpsForce, a suite of AI agents designed to automate freight visibility workflows on its Global Logistics Network by managing driver onboarding, exception handling and proof-of-delivery documentation without manual intervention.
2. Network Expansion Metrics
In the first months since launch, OpsForce powered over 720,000 automated driver outreaches, connecting more than 435,000 additional drivers to the network and widening real-time shipment tracking coverage.
3. Efficiency and Productivity Gains
Early adopters have eliminated up to 100% of manual check calls, achieved an average 30% increase in no-touch tracking automation, realized 1.5x productivity gains for tracking teams and shortened settlement cycles by 15%.