DocuSign Debuts Iris AI Assistant and Agents, Delivers 30% ROI Boost for 40,000 Customers
DOCU•DocuSign introduced Iris, its AI assistant and customizable agents at Momentum London, enabling automated contract reviews, obligation tracking and AI-assisted web forms available today. The Intelligent Agreement Management platform integrates with Copilot, Salesforce, SAP and ChatGPT, serving over 40,000 customers who report 30% higher ROI and 99% faster NDA turnaround.
1. Iris AI Assistant and Custom Agents
DocuSign introduced Iris, its AI engine for agreements, at Momentum London, allowing users to ask natural language questions, surface key terms and obligations, and automate draft-to-execution steps. Agents can now check contracts against standards, suggest edits, request approvals, monitor risk and trigger actions without manual intervention.
2. Platform Integrations and Connectivity
The Intelligent Agreement Management platform integrates with Anthropic, Claude, Gemini and OpenAI models via its Model Context Protocol, and connects contract workflows into Microsoft Copilot, Salesforce, SAP and Slack. Agent Studio enables customers to build custom agents for renewals, approvals and deal management within existing business systems.
3. Customer Outcomes and ROI Metrics
Over 40,000 global customers are using the enhanced platform, reporting an average 30% higher ROI on agreement workflows. Use cases include Experian cutting contract cycle times from ten days to hours, Perceptyx reducing NDA turnaround by 99%, and Aon migrating 400 million documents with 99% faster document generation.
