Donegal to Migrate Claims and Billing to Guidewire Cloud by 2027, Policy Admin by 2028
Donegal Mutual Insurance Company will migrate its Guidewire claims and billing applications to Guidewire Cloud by early 2027 and complete policy administration migration by 2028, marking the next phase of its technology transformation. The company has deployed its first GenAI solution and plans additional AI claims tools alongside the cloud transition.
1. Guidewire Cloud Migration Timeline
Donegal will migrate its Guidewire claims and billing applications to Guidewire Cloud by early 2027, with policy administration systems following in 2028. This phased, risk-managed strategy builds on the completion of its multi-year policy administration system transformation.
2. Operational and Strategic Benefits
The cloud transition is expected to enhance agility, accelerate time-to-market for new products and enhancements, and lower operational costs and complexity by replacing on-premises systems. Secure access to a scalable, continuously evolving insurance platform is projected to support long-term growth.
3. GenAI Integration into Core Systems
Donegal deployed its first GenAI solution into production in 2025 and has several additional pilot projects nearing completion, informing its evaluation of AI capabilities on the Guidewire Cloud platform. The company plans to co-develop GenAI-driven claims tools with strategic partners as part of its cloud migration.
4. Donegal Insurance Group Profile
Donegal Mutual Insurance Company and its subsidiaries operate in 21 states under various brands, delivering property and casualty products through independent agents. Headquartered in Marietta, Pennsylvania, the company has provided insurance services for more than 130 years.