DXC Unveils AI-Powered Smart Apps Cutting Insurer Processes by 30-40%
DXC launched three Assure Smart Apps that reduce insurers' manual processes by 30-40% and cut cycle times by up to 30%, delivering outcomes in 12 weeks. Claims Assistant cuts claim cycles by 35%, Engagement Assistant improves customer experience by 5-15%, and Underwriter Assistant automates submission intake and prioritization.
1. Launch Details
At DXC Connect Insurance Executive Forum, DXC unveiled three Assure Smart Apps built on ServiceNow and orchestrated through its Assure Platform. These modular applications integrate with core policy systems to deliver measurable business outcomes in 12 weeks.
2. Smart Apps Benefits
The AI-driven workflows reduce manual processes by 30-40% and cut cycle times by up to 30%. Claims Assistant lowers claim lifecycles by up to 35%, Engagement Assistant boosts customer experience by 5-15%, and Underwriter Assistant automates submission intake and prioritization.
3. Customer Impact & Adoption
Insurers can modernize operations incrementally without disrupting legacy systems or launching multi-year programs. Rapid prototypes developed during the forum demonstrated how organizations can co-innovate new AI agents within hours.
4. Strategic Significance
With DXC serving 21 of the top 25 global insurers, these Smart Apps reinforce its leadership in insurance technology and create a scalable model for future AI-driven service engagements, supporting long-term revenue growth.