Dynatrace Study Flags $44.4B Risk from Payment Outages Causing $1.2B Loss Per Minute

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Dynatrace partnered with FreedomPay and Retail Economics on a study revealing that payment system failures risk $44.4 billion in US retail and hospitality sales annually. The study finds businesses endure over five outages annually—averaging two hours each—that cost roughly $1.2 billion per minute after a seven-minute threshold.

1. Stock Underperformance Relative to Market

Dynatrace shares declined 2.17% in the most recent trading session, a larger drop than the S&P 500’s 0.8% retreat, marking the third such underperformance this quarter. Trading volume on the stock was 40% above its 30-day average, suggesting heavier sell-side activity. This pullback follows a stretch in which Dynatrace outperformed peers in the application performance management sector, with year-to-date gains of nearly 18% versus an 11% rise in the broader software index. Investors will be watching upcoming guidance for the full-year renewal rate and annual recurring revenue figures.

2. Key Role in $44.4 Bn U.S. Payment Reliability Study

In partnership with FreedomPay and Retail Economics, Dynatrace co-authored a study quantifying $44.4 billion in at-risk U.S. retail and hospitality sales each year due to payment outages. The research found businesses average more than five major payment failures annually, with 63% occurring during peak trading periods, and those outages last an average of two hours—far exceeding the seven-minute consumer patience threshold. Philippe Deblois, Dynatrace’s Global VP of Solutions Engineering, emphasized that rapid root-cause analysis using AI-powered observability can shrink mean time to resolution by up to 60%, preventing losses that escalate to $1.2 billion in forfeited sales per minute between outage minutes eight and 13.

Sources

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