ePlus Posts 74 Net Promoter Score, Surpassing 40-55 Industry Benchmark
PLUS•An independent survey of over 1,400 ePlus customers delivered a net promoter score of 74, far above the technology industry average of 40-55. This high score highlights exceptional customer satisfaction and loyalty, suggesting strong revenue retention and potential for upselling ePlus’s technology services.
1. Survey Results
The survey gathered responses from more than 1,400 customer contacts across diverse regions and industry verticals, measuring overall satisfaction, loyalty and likelihood to recommend ePlus solutions and services. The resulting net promoter score of 74 significantly exceeds the technology sector benchmark range of 40-55.
2. Company Commentary
ePlus leadership highlighted that the 74 NPS validates its customer-first strategy and underscores the impact of recent investments in support, deployment and service innovation. Management emphasized that consistently high satisfaction surveys drive stronger client relationships and reinforce ePlus’s market positioning.
3. Implications for Performance
Achieving a top-tier NPS positions ePlus among leading IT services providers in customer loyalty, likely boosting retention rates and recurring revenue streams. This level of customer advocacy may enhance cross-sell opportunities and support longer-term valuation by reducing churn and increasing lifetime customer value.
