EXL Secures Gold Stevie Award from 2,100 Nominations for AI Contact Centers
EXL won a Gold Stevie Award in the transforming contact centers with intelligent agent assistance category, selected from over 2,100 nominations across 41 nations by 150 judges. Judges praised EXL’s Smart Agent Assist™ for real-time AI capabilities driving reduced handling time, higher CSAT, improved conversions and lower cost to serve.
1. Award Recognition
On March 25, 2026, EXL won the Gold Stevie Award in the transforming contact centers with intelligent agent assistance category. The company was chosen from more than 2,100 nominations spanning 41 nations and judged by 150 professionals across eight specialized committees.
2. Judges’ Evaluation
The judging panel highlighted EXL’s Smart Agent Assist™ for its real-time, agentic AI functionality that reduced call handling times, increased customer satisfaction scores, improved conversion rates and lowered per-interaction costs. The solution’s use of proprietary large language models, domain intelligence and live orchestration was cited as technically innovative and effectively deployed at scale.
3. Business Implications
This recognition reinforces EXL’s position in the AI-driven contact center market and may drive new client engagements by showcasing measurable operational improvements. Elevated visibility from the award could translate into competitive differentiation and accelerated pipeline growth.
4. Company Overview
EXL is a global data and AI services provider founded in 1999 and headquartered in New York. The firm employs approximately 65,000 professionals across six continents, serving sectors such as insurance, healthcare, banking, retail and communications.