Forrester Forecasts Agentic Commerce ROI in Two Years, Spotlights AI Security and Quantum Computing
Forrester’s 2026 report identifies agentic commerce delivering ROI in owned apps within two years and integrated AI security poised to secure financial services, healthcare and public sector adoption. It highlights medium-term gains from agentic software and humanoid robots and long-term quantum computing breakthroughs for finance, pharma and manufacturing.
1. Forrester Highlights AI’s Move Beyond Digital
Forrester’s Top 10 Emerging Technologies in 2026 report underscores a pivotal shift of AI from digital experimentation to physical environments, including robots, vehicles and ambient experiences. The research categorizes technologies by benefit horizons to guide enterprise investment strategies.
2. Short-Term Technologies Delivering Immediate ROI
Agentic commerce is expected to drive measurable returns in owned environments such as apps and websites within two years by personalizing interactions and reducing friction. Integrated AI security and trust controls will become essential as generative and agentic AI scale across regulated sectors like financial services, healthcare and the public sector.
3. Medium-Term Innovations Face Integration Challenges
Agentic software development promises to accelerate software lifecycles through autonomous code generation and refinement, though widespread benefits depend on improved agent coordination and robust guardrails. Humanoid robots offer the potential to address labor bottlenecks, but organizations must overcome integration, scaling, safety and workforce hurdles before realizing value.
4. Quantum Computing Poses Long-Term Breakthrough Potential
Advances in quantum hardware, algorithms and hybrid architectures point toward optimization, simulation, cryptography and materials science breakthroughs, but broad commercial applications remain years away. Early beneficiaries are likely to include financial services, pharmaceuticals and manufacturing industries poised for quantum-first advantages.