Freshworks Posts $222.7M Q4 Revenue, Guides Q1 to $223.5M
Freshworks delivered Q4 CY2025 revenue of $222.7 million, up 14.5% year-on-year and 1.8% above estimates, with non-GAAP EPS of $0.14 per share, beating forecasts by 23.8%. It guided Q1 CY2026 revenue at $223.5 million midpoint, 1.3% above analysts’ estimates, and reported full-year revenue of $838.8 million, up 16% from 2024.
1. Q4 CY2025 Results
Freshworks reported Q4 CY2025 revenue of $222.7 million, a 14.5% increase year-on-year and 1.8% above consensus, while non-GAAP EPS reached $0.14 per share, 23.8% ahead of analyst forecasts. Non-GAAP operating income was $41.6 million, reflecting an 18.7% margin, up from –12.2% a year earlier.
2. Q1 CY2026 and FY2026 Guidance
The company set Q1 CY2026 revenue guidance at a $223.5 million midpoint, 1.3% above analysts’ estimates. However, full-year 2026 adjusted EPS guidance of $0.56 per share missed forecasts by 19%, suggesting caution on profitability.
3. Full-Year 2025 Performance
Freshworks delivered full-year 2025 revenue of $838.8 million, up 16% from $720.4 million in 2024, with non-GAAP operating income of $178.0 million (21.2% margin). Non-GAAP EPS for the year was $0.66 and cash, cash equivalents and marketable securities totaled $843.7 million.
4. Operational Metrics and Strategic Highlights
Billings reached $259.6 million in Q4, up 16.7% year-on-year, and the company ended the period with 24,762 customers spending over $5,000 annually and a net revenue retention rate of 108%. Freshworks also acquired FireHydrant to strengthen its AI-native ServiceOps suite.