Genpact Study: 92% Executives Expect Agentic AI Shift, 38% Spending Rise
Genpact’s study of 545 senior executives finds 92% believe agentic AI will fundamentally change work execution, yet 80% of organizations still operate these systems under human supervision. Enterprises plan a 38% increase in agentic AI spending over the next year but cite process readiness and accountability gaps as primary barriers.
1. Survey Results Reveal High Expectations
Genpact’s research of 545 senior executives across 11 industries shows 92% believe agentic AI will fundamentally transform work execution, although 80% of organizations still require human approval for most AI-driven actions.
2. Investment and Scaling Outlook
Enterprises project a 38% increase in agentic AI investment over the next year and expect to scale autonomous AI within an average of 17 months, yet 67% rely on outdated productivity metrics that fail to capture autonomous workflow value.
3. Organizational Barriers to Autonomy
Only 22% of companies are comfortable granting broad autonomy to AI agents, with regulatory exposure, reputational risk, lack of explainability and unclear accountability cited as primary obstacles, while 33% identify unprepared business processes as the top barrier.
4. Four Actions for Enterprise-Scale Adoption
Genpact recommends firms define clear accountability for AI actions, adopt agent-native KPIs, provide role clarity for human oversight, and redesign processes to eliminate manual handoffs and approvals to achieve true autonomous execution.