Global Payments research shows consumers expect AI agents to handle 15% of purchases within five years
GPN•Consumer expectations for AI shopping agents rise
- Global Payments research lifted expected AI-agent purchasing share to 15% within five years, up from 9% a year earlier.
- 45% of Americans have used or would consider AI shopping agents; 69% use AI to find better deals.
- Comfort with AI spending up to $50 more than doubled across everyday categories, signaling faster adoption of agent-led checkout.
- For retail, 69% would allow AI to spend up to $100 on groceries or clothing; 58% would cap electronics at $100.
- Trust remains a constraint: 50% cite payment security concerns; 33% want approval for every transaction.
