Hackett Group says AI-led finance redesign cuts order-to-cash costs 52%-59% in new benchmarks
HCKT•Collections, credit and cash application improve
Collections performance improves, with 85% fewer delinquent days; collectors spend 83% more time engaging customers.
Upstream automation lifts automated credit decisions 138%; digital order intake rises 134%, cutting invoice corrections by about half.
Cash application becomes more autonomous, with 89% more payments automatically matched and applied; dispute resolution accelerates 43%.
AI World Class Finance benchmarks highlight cost and productivity gains
The Hackett Group published AI World Class Finance benchmarks, outlining performance gaps from process-led AI redesign versus task-level automation.
Modeling shows order-to-cash costs could drop 52% to 59%; staffing per $1 billion of revenue could fall 56% to 64%.
