Hackett Group says AI “World Class” IT leaders cut process costs 27%-35% in new benchmarks
HCKT•The Hackett Group published AI “World Class” IT benchmarks showing modeled IT process cost reductions of 27%-35%, staffing declines of 34%-44% and project ROI increases of 1.5x-2.5x.
1. Benchmark findings
The benchmarks indicate a 75% performance gap between AI-driven end-to-end redesign and automation of existing processes. They also show order-to-cash costs could decline 52%-59%, procurement ROI could reach 2.7x and recruiting costs could drop 61%.
