IBM Integrates ElevenLabs Voice AI into watsonx Orchestrate with 70-Language, 10,000+ Voices
IBM has integrated ElevenLabs Text-to-Speech and Speech-to-Text into its watsonx Orchestrate platform to enable premium, natural voice interactions across 70 languages and 10,000+ voices with enterprise-grade security including PCI compliance and Zero Retention Mode. This voice-first agentic AI solution aims to improve user experience in customer support, healthcare and finance.
1. Integration Overview
IBM and ElevenLabs have partnered to integrate ElevenLabs Text-to-Speech and Speech-to-Text into IBM watsonx Orchestrate, enabling enterprises to build voice-first agentic AI workflows that deliver more natural, human-like interactions.
2. Technical and Security Capabilities
The integration offers access to over 10,000 premium voices across 70 languages and regional accents, combined with enterprise-grade protections such as PCI compliance for payments, Zero Retention Mode for HIPAA-compliant data handling and data residency controls.
3. Enterprise Use Cases and Impact
Government agencies, financial services, healthcare providers, insurers and utilities can deploy secure, scalable voice-enabled agents for customer support, sales, employee experience and internal operations, enhancing multilingual communication and workflow automation.