Illinois American Water Introduces Text Pilot for 10-80% Bill Discounts
Illinois American Water started a pilot in April to proactively text eligible customers about Income-Based Discount Program eligibility for water and wastewater bills. Discounts range from 10% to 80%, administered by Dollar Energy Fund, and could cut average bills by over half for qualifying households.
1. Pilot Launch and Objectives
In April 2026, Illinois American Water initiated a pilot to proactively identify and assist customers for its Income-Based Discount Program, aiming to simplify enrollment and boost awareness of bill assistance.
2. Discount Tiers and Impact
The program offers monthly water and wastewater bill reductions of 10%, 40%, 65% or 80% based on household income, potentially cutting average customer bills by over 50% for the lowest-income participants.
3. Enrollment via Text Outreach
In partnership with Promise, eligible households receive secure text messages containing a link to a brief eligibility questionnaire, then are directed to Dollar Energy Fund to complete their application, with call-in and online alternatives available.