Infosys Secures AI-Led Managed Services Deal to Overhaul GlobalFoundries IT Operations
INFY•Infosys has secured a multiyear engagement to deliver AI-led managed services across GlobalFoundries’ end-to-end application, infrastructure, data and service desk operations. The collaboration aims to transition GF’s IT landscape to a predictive, autonomous model using automation and continuous optimization to reduce incidents and lower total cost of ownership.
1. Deal Overview
Infosys has entered a expanded multi-year collaboration with GlobalFoundries to manage the semiconductor manufacturer’s entire IT operations, including application, infrastructure, data and service desk functions under an AI-first managed services model.
2. AI-Driven Operations
The engagement will employ predictive analytics, automation and continuous optimization to shift GF’s IT support from reactive to proactive, aiming to preempt issues, streamline workflows and improve end-user experience.
3. Cost and Efficiency Goals
Under an outcome-based operating model, Infosys will focus on reducing incident volumes and response times, targeting sustainable reductions in total cost of ownership while enhancing operational resilience.
4. Strategic Partnership Rationale
GlobalFoundries chose Infosys for its deep semiconductor domain expertise and incumbent provider status, positioning the deal to accelerate GF’s digital transformation and equip teams with next-generation IT capabilities.
