XLF•Insurers are expanding analytics and AI across underwriting, claims and customer operations to support growth, while modernizing data systems and strengthening governance, an ISG report says.
Insurers are embedding analytics and AI across core operations, with underwriting attracting the largest share of investment. Tools support faster information gathering and more consistent risk assessments, while claims investments focus on faster handling and fraud detection.
Customer analytics are being used to improve retention and identify cross-selling opportunities. Growing data volumes, more complex risks and regulatory requirements are driving operating-model changes, cloud-based data modernization and stronger AI governance focused on transparency and accountability.
