Information Services Group (ISG), trading as III on Nasdaq, today announced the launch of an in-depth study covering the global ecosystem of service providers supporting insurance firms. The research, based on surveys of more than 120 vendors and collaboration with ISG’s 1,600-strong advisory team, will yield five ISG Provider Lens® reports—Insurance Consulting Services, Insurance ITO Services, P&C Insurance BPO Services and two regional L&R Insurance Services studies (North America and Europe). The reports, scheduled for publication in June 2026, will offer enterprise buyers data-driven evaluations across quadrants for consulting, IT outsourcing, business process outsourcing and third-party administrator (TPA) services.

Each report will feature one or more quadrants that assess providers on criteria such as delivery capabilities, digital solution innovation, cost optimization and operational resilience. For example, the P&C Insurance BPO report will analyze vendors’ use of intelligent automation and AI to streamline claims processing and policy administration, while the L&R Insurance TPA Services quadrant will evaluate platform-enabled processing for life, annuity and supplemental products. Expanded customer experience (CX) metrics, derived from ISG’s continuous CX research, will measure actual enterprise satisfaction and service outcomes.

Insurance enterprises, under pressure to scale rapidly and control costs, will leverage these reports to benchmark current vendor relationships, identify potential new partners and validate service offerings against peers. ISG director Iain Fisher notes that firms are prioritizing providers capable of delivering faster execution and sustained growth through digital transformation. With insurance premiums in major markets projected to grow at 4.5% annually through 2028, the ability to optimize operations via outsourcing and consulting partnerships represents a critical competitive differentiator.

As a trusted advisor to over 900 clients including 75 of the world’s top 100 enterprises, ISG is positioned to monetize its proprietary market data and advisory expertise. The upcoming reports bolster III’s recurring-revenue model by deepening engagement with buy-side and service-provider stakeholders. Investors should monitor research subscription uptake and potential expansion into adjacent sectors, such as semiconductor and network services, where similar Provider Lens® studies are slated for release in mid-2026.