ISG report says Swiss firms step up AI governance in future-of-work strategies
III•Swiss firms shift future-of-work plans toward AI governance
- ISG’s 2026 Switzerland “Future of Work” report flags a shift from hybrid setups to integrated workplace operating models built around AI-enabled collaboration.
- AI governance is moving to the center of workplace strategy, with tighter rules on where AI is used, employee data protection, and measurement of outcomes.
- Demand is rising for Swiss-based delivery, clear data-residency terms, and contract transparency as firms manage Switzerland’s revised FADP alongside the EU GDPR.
- Talent shortages are accelerating outsourcing, automation, and digital employee experience platforms with real-time monitoring and self-service fixes to reduce disruption.
- Bechtle, Infosys, Swisscom, TCS, and Wipro led across all four assessed service categories; Infosys ranked top for customer satisfaction globally.
