ISG says enterprises are moving toward AI-driven workplace ecosystems
ISG analysis finds U.S. enterprises shifting from hybrid workplace enablement to AI-driven workplace ecosystems embedded in daily workflows.
AI adoption is moving beyond standalone automation toward integrated collaboration tools, decision processes, workplace operations and employee experience.
Workplace transformation metrics are pivoting to business outcomes such as productivity, employee sentiment and task success, not traditional IT performance.
Large organizations are simplifying fragmented environments through vendor consolidation, platform standardization and tool rationalization to cut complexity and improve coordination.
The 2026 Provider Lens report assessed 53 providers; Accenture, Cognizant, HCLTech, Infosys, TCS and Wipro led four quadrants each.
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