Information Services Group (III) has published the 2025 ISG Provider Lens® Healthcare Digital Services report for the U.S., evaluating 35 service providers across four quadrants: Payer Digital Transformation, Provider Digital Transformation, Value-Based Care, and Interoperability and Data Security. The study finds that U.S. healthcare payers, providers and life sciences organizations are embedding AI into core workflows—claims processing, prior authorization, utilization review and revenue cycle management—achieving up to 40% reductions in processing times and headcount requirements. It also notes that Leaders in all four quadrants include Accenture, Cognizant, Deloitte, HCLTech, TCS and Wipro, while Persistent Systems earned the highest customer-satisfaction score in ISG’s Voice of the Customer survey and was named global CX Star Performer for 2025 in healthcare digital services.

III’s 2025 ISG Provider Lens® Enterprise Managed Network Services report for Asia Pacific assessed 63 providers across four segments: Managed Network Services Evolution, Local Specialist Providers, Enterprise Connectivity Solutions, and Network as a Service. The research shows that more than 70% of surveyed enterprises are replacing legacy MPLS with SD-WAN and SASE architectures to support AI, robotics and automation initiatives. Leaders in three quadrants—Accenture, GTT, NTT DATA, Orange Business, Singtel, Tata Communications, Telstra and Vodafone Business—are credited with delivering average site-deployment times of under 14 days and reducing total cost of ownership by up to 25%. Local specialist providers are filling sovereign-boundary requirements, offering intent-based provisioning and real-time observability tailored to government and regulated industries.

In its State of SAP Migrations report, III surveyed over 200 senior IT and business executives and found that 49% of enterprises carry out little or no process re-engineering when migrating to SAP S/4HANA, prioritizing stability and cost predictability over transformational potential. Fewer than 20% of organizations leverage the migration to redesign core workflows, limiting future AI and analytics gains. The study also reveals that nearly 60% of projects run behind schedule or exceed budget—most often due to weak governance structures rather than technical issues—and recommends clear decision rights, independent oversight of data readiness and integration testing, and aligned vendor incentives to mitigate scope creep.

As a Nasdaq-listed firm with more than 1,600 professionals serving over 900 clients—including 75 of the world’s top 100 enterprises—III leverages proprietary market data and global advisory expertise to guide digital transformation. The three reports released in February 2026 demonstrate III’s role in benchmarking service-provider capabilities, identifying Leaders and Rising Stars, and delivering actionable guidance on AI integration, network modernization and enterprise-resource-planning migrations. These insights help CIOs, procurement officers and business executives select appropriate sourcing partners, optimize technology investments and drive measurable operational outcomes.