Kroger Cuts Curbside Pickup Slots by 33% at Over 900 Stores
Kroger has reduced curbside grocery pickup availability by roughly one-third across more than 900 stores, extending scheduling lead times from same-day to up to five days. The chain also cut weekend pickup hours by 25%, potentially denting sales and customer satisfaction in its core convenience segment.
1. Service Reduction Details
Kroger quietly scaled back its curbside grocery pickup program, reducing available time slots by approximately one-third at over 900 locations. Customers now face scheduling lead times of up to five days instead of same-day or next-day fulfillment.
2. Impact on Operations
Weekend pickup hours were cut by about 25%, reflecting Kroger’s attempts to reallocate labor and minimize operational costs. This move may hinder order volume in high-traffic periods, risking lost sales to rivals with more flexible pickup windows.
3. Customer Reaction and Competitive Context
Shoppers have reported frustration over extended wait times and limited time slots, prompting some to switch to Peapod, Walmart Grocery or Amazon Fresh. Industry watchers note that Kroger’s reduction could cede convenience leadership to competitors offering more reliable pickup services.