Meta testing a 'human concierge' for its new personal AI agent, Muse

Meta's Muse agent has topped US app download charts in the two weeks since its debut, with more than 2.5 million downloads, according to data provided by market intelligence firm Sensor Tower.

The centerpiece of CEO Mark Zuckerberg's plan to supply "personal superintelligence" to the billions of people who use Meta's services daily, the AI bot can autonomously perform tasks like sending emails, shopping and booking travel on a person's behalf.

With the phone calling feature, a Muse user can tell the agent to dial phone numbers for US businesses and talk with people on the other end to handle errands like booking haircuts, checking whether a store has an item in stock and getting quotes from different contractors.

After the call, the agent provides a summary and transcript of the exchange in the Muse app.

Meta began having employees test out, or “dogfood,” the phone calling capability in August and gradually started rolling it out to Muse users in the days after the app’s debut, the internal posts showed. It enabled the human concierge feature, also referred to as “human agent calls,” for half of Meta’s employees last week, according to the post announcing the feature to employees.