Missouri American Water Tops J.D. Power 2026 Midwest Study Among 91 Utilities
AWK•Missouri American Water was rated highest in residential customer satisfaction among 91 large water utilities in the Midwest Large region in the 2026 J.D. Power U.S. Water Utility Study. The study evaluates eight core dimensions—service reliability, trust, cost and digital channels—across four geographic regions and two size tiers.
1. Missouri American Water Achieves Top Customer Satisfaction
Missouri American Water achieved the highest satisfaction score among 91 large water utilities in the Midwest Large region of the 2026 J.D. Power U.S. Water Utility Residential Customer Satisfaction Study, reflecting strong performance in communication, reliability and problem resolution.
2. J.D. Power Study Scope and Metrics
The eleventh annual study evaluated residential customers served by utilities delivering to populations over 400,000 across four geographic regions and two size categories, measuring eight core dimensions including service reliability, trustworthiness, ease of business and digital engagement.
3. Service Population and Company Scale
As a subsidiary of American Water, Missouri American Water provides water and wastewater services to approximately 1.7 million customers in Missouri, leveraging the expertise of 700 employees and investments in system infrastructure to support reliable, affordable service.
