net2phone Launches Real-Time PMS and Cloud PBX Integration for Hotels
net2phone introduced a cloud-native hospitality solution with real-time integration between property management systems and its cloud PBX, synchronizing guest data, room status, billing, and call activity. Automated workflows and AI Agent-driven tasks streamline wake-up calls, voicemail, guest bookings, and billing to boost staff efficiency and guest experience.
1. Product Launch
On February 19 net2phone rolled out an enhanced communications solution for the hospitality sector, connecting hotel property management systems directly to its cloud PBX. The offering targets improved operational workflows and unified reporting across front-desk, housekeeping, and back-office teams.
2. Integrated Communication Features
The solution provides live synchronization of guest data, room status, billing, and call records between PMS platforms and cloud PBX. Automated triggers for check-in, room changes, and check-out initiate wake-up calls, voicemail setup, and secure phone access while call detail records post charges directly to guest folios, reducing revenue leakage.
3. AI Agent Capabilities
An integrated AI Agent automates front-desk operations by handling room bookings, answering FAQs, coordinating departmental requests, and greeting website visitors. This functionality is designed to free staff from routine tasks, enhance service responsiveness and personalize the guest experience.