NICE partners with CCT Solutions to deploy AOK PLUS unified CX AI platform in EU sovereign cloud

NICE deployed its unified CX AI platform for German public health insurer AOK PLUS, integrating Cognigy AI agents with CXone contact-center operations.

The rollout supports more than 5 million annual member interactions, linking automated self-service with 2,400 employees; the call acceptance rate exceeds 95%.

The implementation was executed with platinum partner CCT Solutions, and more than 1,400 telephone numbers were migrated with zero downtime.

The service runs on NICE’s EU Sovereign Cloud and is aimed at meeting German and European healthcare security, governance, and data-sovereignty requirements.