NiCE Q1 Revenue Up 9.8% to $768.6M, Cloud Delivers 14.6% Growth
NiCE delivered Q1 revenue of $768.6M, up 9.8% YOY, including cloud revenue growth of 14.6% to $603.4M and non-GAAP EPS of $2.64. It raised full-year revenue guidance to $3.17B–$3.19B with 13–15% cloud growth and Q2 revenue expected at $761M–$771M.
1. First Quarter Revenue and EPS
NiCE reported Q1 2026 total revenue of $768.6 million, up 9.8% year over year, driven by cloud revenue of $603.4 million, up 14.6%. The company achieved non-GAAP diluted EPS of $2.64 and GAAP EPS of $0.77.
2. AI ARR Growth and Cognigy Integration
AI annual recurring revenue increased 66% year over year and was included in 100% of CXone enterprise deals. Eight months post-Cognigy acquisition, integration is ahead of plan, enhancing NiCE’s AI-native customer experience platform.
3. Profitability and Cash Flow
GAAP operating margin declined to 16.5% from 21.2%, while non-GAAP operating margin stood at 26.0% versus 30.5% a year ago. Operating cash flow was $179.2 million, $253.3 million was used for share repurchases, and cash and equivalents totaled $304.1 million with no debt.
4. Updated Guidance
Second-quarter 2026 non-GAAP revenue is forecast at $761 million to $771 million, reflecting 5.5% growth at the midpoint. Full-year 2026 non-GAAP revenue guidance remains $3.17 billion to $3.19 billion (8% growth), with 13–15% cloud revenue growth and EPS of $10.98 to $11.18.