Old National Wins 2026 Customer Confidence Award for Dispute Resolution

ONBONB

Old National Bancorp has been named recipient of the Customer Confidence Award at Quavo’s 2nd annual 2026 Trust in Banking Awards, recognizing the highest client dispute resolution satisfaction rate. The honor highlights Old National’s commitment to efficient dispute management through Quavo’s agentic AI technology partner services.

1. Old National Secures 2026 Customer Confidence Award

Old National Bancorp was named recipient of Quavo’s Customer Confidence Award at the second annual Trust in Banking Awards, recognizing the highest client satisfaction rate in dispute resolution management. Quavo, a leading AI-driven disputes technology partner, honored Old National for its fair, transparent handling of customer inquiries. COO Jeff Newcom highlighted the bank’s rapid response protocols and dedicated fraud-prevention teams, emphasizing that dispute resolution speed and accuracy underpin long‐term accountholder trust. This accolade positions Old National as an industry leader in customer experience, a factor investors view as critical for deposit retention and fee-income stability.

2. Q4 2025 Financial Performance and Key Metrics

For the quarter ended December 2025, Old National reported GAAP earnings per share of $0.55, missing consensus by $0.04, while on an adjusted basis EPS reached $0.62, topping estimates. Revenue totaled $698.6 million, driven by a 40.9% year‐over‐year increase attributed to recent acquisitions. Net interest margin remained robust at 3.65% (FTE), reflecting improved asset yields and funding efficiency, though nonaccrual loans rose to 1.07%, above peer averages, signaling elevated credit‐quality risk. At quarter‐end, the trailing price‐to‐earnings ratio stood at 13.46 and the earnings yield at 7.43%, metrics that underscore investor expectations for mid‐single‐digit return on equity alongside ongoing balance‐sheet expansion.

Sources

GZFZ