Pegasystems says Deutsche Kreditbank implements Pega Customer Service for AI-assisted email handling
PEGA•Builds on Pega Infinity platform use since 2021
The deployment builds on DKB’s use of the Pega Infinity platform since 2021 for service automation, including end-to-end processes to customer front ends.
Deutsche Kreditbank rolls out Pega Customer Service
Pegasystems said Deutsche Kreditbank has implemented an AI email-processing solution using Pega Customer Service across multiple service centers.
The rollout is expanding to additional centers, targeting lower single-digit millions of customer emails processed per year.
