PMI-backed WSJ Intelligence survey flags workplace AI trust gap, cognitive atrophy risk

PMI-backed WSJ Intelligence survey of 2,500 professionals flagged “cognitive atrophy” risks as AI use expands in workplace decision-making.

• Moral judgment and ethics ranked as the most vital human capability least replicable by AI at 42%; empathy and trust-building followed at 40%.
• Human intuition was preferred over AI for creative work by 62%; 50% still want human judgment as the deciding factor in market analysis.
• Only 25% strongly agreed their organization has a clear process to fact-check AI outputs, pointing to governance gaps for AI deployment.
• Critical thinking was seen as the most vital asset; 46% said it needs active protection from over-reliance on automated summaries.