Ryder study finds 64% of US online shoppers use AI-assisted shopping tools
R•Pickup, returns and delivery expectations shift
Remote locker or location pickup use jumped 14%, overtaking BOPIS and curbside as the top alternative to ship-to-home.
In-store pickup or returns reached 86%; 52% of those shoppers often buy additional items in-store, up 17% year over year.
One-to-two-day delivery expectations rose to 39%; free shipping influence fell to 62% while 71% abandoned carts over unexpected shipping fees.
Ryder publishes annual e-commerce consumer study
Ryder published its 12th annual U.S. e-commerce consumer study, based on a March 2026 survey of 1,160 online shoppers.
AI-assisted shopping use rose to 64%, signaling a shift in product discovery and purchase decisions toward AI-driven search and recommendations.
