Salesforce Cuts 86 Roles in Agentforce, MuleSoft and Marketing Cloud
CRM•Salesforce eliminated 86 roles across Agentforce, MuleSoft and Marketing Cloud, with payroll coverage ending Aug. 7 and severance up to 30 weeks based on tenure and age. The workforce reduction follows January’s cut of fewer than 1,000 positions and comes as Salesforce stock has fallen over 30% this year as AI-driven demand risks weigh on performance.
1. Layoff Scope
Salesforce eliminated 86 positions across its Agentforce, MuleSoft and Marketing Cloud units, spanning sales, general administration and technology and product functions in California, Washington state and international locations. The WARN notice sets Aug. 7 as the payroll coverage end date for those impacted.
2. Severance and COBRA Coverage
Under standard policy, directors and senior directors receive 13 weeks of base pay, senior managers and below get nine weeks, plus three weeks per year of service (partial years count in full), capped at 26 weeks or 30 weeks for employees aged 60 and above. COBRA health coverage extends six months or up to one year for those who qualify by age.
3. Workforce Context and Stock Performance
This reduction follows a January layoff of fewer than 1,000 positions and contrasts with a total headcount above 80,000 as of late January. It coincides with a more than 30% decline in Salesforce’s share price this year amid concerns that AI tools could reduce demand for traditional CRM software.
4. AI Strategy and Revenue Growth
Agentforce has surpassed $1 billion in annualized revenue, marking a 205% year-over-year increase, while combined Agentforce and Data 360 annual recurring revenue reached $3.4 billion, reflecting Salesforce’s AI-driven efficiency efforts. Engineering headcount has remained flat at around 15,000 for two years as AI tools boost productivity.
