Salesforce Shares Drop 2.5% on Agentforce Adoption Doubts and Downgrade

Salesforce shares fell approximately 2.5% as investors voiced concern over slower-than-expected uptake of its new Agentforce AI sales assistant, noting a lack of publicly reported adoption or renewal metrics for the product. Questions about actual pilot conversions and rollout timings heightened uncertainty around the platform’s revenue contribution in fiscal 2027.

KeyBanc moved Salesforce to sector weight, highlighting weak business trends and limited evidence of near-term growth catalysts within its enterprise software operations. The analyst cited difficulty finding clear signs of future upside amid a broadly cautious outlook on IT spending.

The combined pressure from adoption doubts and an analyst downgrade has weighed on sentiment, underscoring the importance of accelerating customer acquisitions and upsells. Investors will be watching upcoming quarterly guidance and pipeline disclosures to assess whether Salesforce can restore confidence in its growth trajectory.