ServiceNow Unveils Autonomous Workforce with Moveworks Integration to Automate Workflows
ServiceNow launched Autonomous Workforce, enabling AI-driven task orchestration across IT, HR and service workflows, and announced integration of Moveworks conversational AI into its AI Platform. The integration allows enterprises to deploy AI agents that handle ticket resolution, employee support and automated business processes.
1. Launch of Autonomous Workforce
ServiceNow introduced Autonomous Workforce, a new capability within its AI Platform that leverages generative AI and workflow automation to execute routine tasks across IT, HR and customer service functions without human intervention.
2. Moveworks Integration
The company added Moveworks conversational AI to the platform, enabling AI agents to interact with employees via chat interfaces, resolve support tickets, answer queries and trigger automated processes directly within ServiceNow workflows.