StubHub to Pay $10 Million Refund for Undisclosed Fees in May 2025 Sales
StubHub will refund $10 million to ticket buyers who purchased tickets between May 12-14, 2025, to resolve FTC charges of undisclosed mandatory fees. The settlement mandates StubHub begin issuing refunds 90 days after the FTC’s April 9 order for deceptive pricing violations under the Junk Fees Rule.
1. FTC Charges and Settlement Details
The Federal Trade Commission found that StubHub displayed ticket prices without clearly disclosing mandatory fees, resulting in actual costs far above advertised amounts. To resolve these deceptive pricing violations under its Junk Fees Rule, StubHub agreed to a $10 million settlement covering the affected transactions.
2. Affected Transactions and Eligibility
The settlement covers tickets purchased on StubHub between May 12 and May 14, 2025. Consumers who completed those transactions are eligible for a refund of a portion of the fees and do not need to take any action to receive it.
3. Timeline for Refund Distribution
The FTC’s order was issued on April 9 and requires StubHub to begin issuing refunds within 90 days, setting a refund start date of July 8. StubHub will directly distribute payments to eligible buyers over the following weeks.
4. Impact on StubHub Operations
StubHub has stated it supports all-in pricing clarity and will adjust its listing displays to ensure fees are included up front. The settlement underscores heightened regulatory scrutiny on ticketing platforms and may prompt broader industry changes in fee transparency.