Trupanion Receives Silver Stevie Award for Contact Center, Bronze for Customer Service
Trupanion won a Silver Stevie Award for Contact Center of the Year (Over 100 Seats—Financial Services) and a Bronze Stevie Award for Customer Service Employer of the Year from more than 2,100 nominations. The company maintained a ~98% monthly retention rate and processed over 2.1 million direct-to-vet claims in 2025.
1. Awards Recognition
Trupanion earned a Silver Stevie Award in the category Contact Center of the Year (Over 100 Seats—Financial Services) and a Bronze Stevie Award for Customer Service Employer of the Year, selected from over 2,100 nominations across 41 countries.
2. Operational Excellence
The company maintains an industry-leading ~98% monthly retention rate and resolves around 78% of inquiries on the first call, supporting 50,000 members overnight in 2025 through its 24/7/365 contact center.
3. Direct-to-Vet Payment Innovation
In 2025 Trupanion paid over 2.1 million claims directly to veterinary practices, often within seconds via VetDirect Pay™, eliminating upfront costs and enhancing member satisfaction.
4. Corporate Outlook
Trupanion’s awards and operational metrics underscore its position as a pet medical insurance leader, reinforcing member loyalty and supporting future growth in North America and Europe.