TTEC posted Q2 2026 revenue of $455.5 million, down 11.3% year over year, as GAAP operating income fell to $11 million.
GAAP diluted net loss widened to $0.27 per share; non-GAAP adjusted EBITDA slipped to $39.5 million from $51.8 million.
Updated 2026 outlook calls for revenue of $1.94 billion-$1.99 billion; non-GAAP adjusted EBITDA of $205 million-$225 million.
CFO Kenny Wagers cited Engage underperformance at a small number of clients, plus delayed new-business closes; Digital remained in line with expectations.
Strategic review of TTEC Digital
The board authorized a review of strategic alternatives for TTEC Digital, prioritizing options that preserve collaboration with Engage; PJT Partners was hired.
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