Verra Mobility has introduced the AutoKinex Virtual Agent to streamline rental car checkouts by shifting key interactions from the counter to the vehicle’s infotainment system. This launch marks the first deployment of a fully integrated digital agent that allows renters to confirm reservations and activate add-on services directly in-car.

The Virtual Agent leverages the AutoKinex connected vehicle payments platform to guide customers step-by-step through service selection, including prepaid fuel, tolling and insurance. It delivers contextual notifications—such as refuel reminders—during the rental period and integrates seamlessly with existing fleet management and rental software across locations.

By enabling true counter bypass, the solution reduces facility congestion and manual labor, lowering operational costs and improving agent efficiency. Rental companies can expect faster checkout processes, higher customer satisfaction and incremental ancillary revenue growth driven by automated in-vehicle prompts and self-service interactions.