Visa research finds 23% of US consumers trust GenAI to handle payments in agentic commerce
V•Visa says trust is the key constraint in agentic commerce
Visa published a Trust Index on agentic commerce, signaling trust as the key constraint on AI-driven shopping and payments adoption.
Only 23% of U.S. consumers trust GenAI to execute payment transactions on their behalf.
Trust rose to 61% when Visa was named as the payments brand handling agentic transactions; 68% among ages 18-34.
Frequent AI users showed 71% trust in Visa for AI-powered payments, indicating higher adoption potential in heavy-user segments.
The survey ran May 26-28, 2026, with 2,065 U.S. consumers; the brand-level payment question sample was 1,028-1,034.
