BBVA targets groupwide AI agent rollout under “The Frame” standard, eyes 2027 expansion
BBVA•BBVA rolled out “The Frame” to scale governed AI agent development across the group, with a customer-facing financial assistant and broader AI tools planned for gradual expansion in 2027. It targets moving 90% of online transactions to the cloud by 2029.
1. AI rollout plans
BBVA rolled out “The Frame” to industrialize AI agent development across the group, aiming to speed deployment with built-in governance. The strategy aims to scale AI across customer relationships, processes and employee workflows as the bank shifts toward intelligence-driven banking.
2. Expansion targets
A multimodal financial assistant called Blue is slated for gradual rollout to retail and business customers in 2027. Broader expansion of AI tools is planned that year for retail relationship management, commercial banking, corporate and investment banking, and risk functions; BBVA targets moving 90% of online transactions to the cloud by 2029.
