Duke Energy Florida Achieves 64-Minute Average Outage Time with 60% Pole Upgrades
Duke Energy Florida reduced its average customer outage duration to 64 minutes in 2025, the lowest in over two decades, driven by grid hardening projects. The utility has upgraded 60% of transmission poles, buried 50% of distribution lines and deployed self-healing technology to 82% of customers, averting 280,000 extended outages.
1. Record-Low Outage Duration
In 2025, Duke Energy Florida achieved an average outage duration per customer of 64 minutes—the lowest in over two decades—which excludes time from major storms and reflects improved operational resilience.
2. Grid Hardening Initiatives
The utility has upgraded approximately 60% of its transmission poles over the past five years, replacing wooden poles with concrete or steel and burying 50% of its distribution lines, with a target to complete pole upgrades by 2028 to enhance storm resistance.
3. Self-Healing Technology Impact
Smart, self-healing grid technology now serves 82% of Duke Energy Florida’s more than two million customers, avoiding around 280,000 extended outages in 2025 and saving over 5.3 million outage hours during the 2024 hurricane season.