Elauwit Connection names Nick Jones as CIO and COO with 8,000-property expertise
ELWT•Elauwit Connection appointed Nick Jones as Chief Information and Operating Officer, replacing Rick Alder after its IPO phase. Jones previously led managed services for more than 8,000 properties and one million rooms at World Cinema, while Alder’s tenure delivered expansion to 176 sites, 40,000 units and a 4.4-star Google rating.
1. Leadership Change
Elauwit Connection has appointed Nick Jones as Chief Information and Operating Officer, succeeding Rick Alder, who guided the company through its initial public offering. The change aims to leverage Jones’s operational and technological expertise to support Elauwit’s managed network services across multifamily, student housing, and senior living properties.
2. Incoming CIO/COO Profile
Jones brings over a decade of leadership in managed technology, having served as Executive Vice President and COO at World Cinema, where he oversaw services for more than 8,000 properties and one million rooms across 200 brands. His experience integrating connectivity, entertainment, and infrastructure aligns with Elauwit’s turnkey broadband and property-wide WiFi model.
3. Outgoing COO’s Impact
Under Alder’s tenure, Elauwit expanded to 176 sites and nearly 40,000 units within 15 months, improved Google customer satisfaction ratings to 4.4 stars and boosted one-touch support call resolution from 70% to 87%. Alder also produced a comprehensive product catalog and introduced new retail business products at multi-purpose properties.
