Fidelity National Financial report finds borrowers ready to switch lenders for digital closings

Fidelity National Financial released the 2026 ServiceLink Loan Officer Report, flagging a gap between borrower expectations and lender perceptions.

• Borrowers signaled demand for faster, more digital mortgages; 82% would favor a lender offering virtual closing.
• Digital convenience emerged as a retention lever; 87% would switch lenders for self-scheduling appraisals or closings via smartphone or tablet.
• Loan officers cited weak borrower interest as a constraint on digital closings; 45% pointed to low comfort with the process.
• Fee understanding diverged; 53% of borrowers claimed full grasp of application fees versus 39% of loan officers.