Genpact Rolls Out AI Deductions Recovery with 15% More Revenue and 20% Faster Cycle
G•Genpact launched its AI-powered Deductions Recovery solution on Microsoft Azure to automate disputed deduction workflows, promising consumer goods clients up to 15% more annual recoveries and a 1.5% reduction in financial leakage. It also accelerates cycle times by up to 20% and addresses up to 20% of preventable deductions.
1. Launch of AI-Powered Deductions Recovery
Genpact introduced its Deductions Recovery solution to automate the end-to-end deduction management cycle for consumer goods companies, leveraging agentic AI agents deployed on Microsoft Azure for scalability and enterprise-grade security.
2. Technical Capabilities
The solution aggregates deduction data from ERP systems, customer portals and carrier platforms, uses advanced digital checks to match debit memos with proof of delivery and internal records, and autonomously resolves disputed claims with minimal human oversight.
3. Expected Client Benefits
Enterprise clients can achieve up to 20% faster deduction cycle times, secure 15% additional annual recoveries of previously unclaimed disputes and reduce financial leakage by approximately 1.5%, while reallocating staff from manual tasks to strategic initiatives.
4. Industry Impact
By addressing up to 20% of preventable deductions and offering data-driven root cause analysis, the offering transforms deduction management from a reactive cost center into a proactive value driver for the consumer goods sector.
