Genpact Tops Horizon 3 GCC Orchestrator Tier with Agentic AI Workflow Redesign
G•Genpact has earned placement in Horizon 3, the highest tier for Global Capability Center orchestration in a 2026 industry report, recognizing its ecosystem orchestration and innovation-led impact. The firm leverages deep process expertise, agentic AI, platform-led delivery to redesign workflows, boosting productivity, reducing manual tasks and strengthening working capital performance.
1. Horizon 3 Recognition and Scope
Genpact secured placement in Horizon 3, the top Global Capability Center orchestrator tier, in a 2026 industry evaluation. This recognition highlights its expertise across the full GCC lifecycle, from strategy and setup through operations, transformation and transfer.
2. Agentic AI and Platform-Led Delivery
The company deploys agentic AI solutions such as its AI Gigafactory for scaling pilots to production and the Genpact AP Suite for automating accounts payable workflows. These platforms combine with deep process knowledge to modernize operations at scale.
3. Impact on Operations and Financial Metrics
Genpact’s orchestration model has driven higher productivity, reduced manual tasks and improved working capital performance for GCC clients. These efficiencies are expected to bolster client ROI, support revenue growth and reinforce Genpact’s competitive positioning.
